FREE STANDARD SHIPPING ON ALL ORDERS!
FREE STANDARD SHIPPING ON ALL ORDERS!
Cart 0

SHIPPING + RETURNS

Shipping

We offer FREE SHIPPING on all orders. 

Standard USPS shipping guarantees you will receive your order in 5-8 business days. 

Standard USPS shipping orders take 1-2 business days to be processed and packaged before they are shipped out of our warehouse.  

Need your order faster?

You may select Priority 3-5 day or 2 day shipping at checkout for additional charge. 

* at this time we do not ship outside the United States *

Frankly My Dear Boutique is NOT responsible for:

  • Delays with USPS shipping

  • Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Number:

  • USPS: 1-800-275-8777

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

* WRONG ADDRESS DISCLAIMER *

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, please write to us at info@shopfranklymydear.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

Returns


Our policy lasts 14 days for online store credit ONLY. If 14 days have gone by since your purchase/delivery date, unfortunately we can’t offer you store credit.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also include the original invoice included with shipment.

To complete your return, please send an email to info@shopfranklymydear.com for further return instructions.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Refunds will only be offered under specific approval. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3-5 days).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopfranklymydear.com.

Sale items (if applicable)
Only regular priced items may be offered store credit, unfortunately sale items are FINAL SALE and cannot be issued any store credit.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopfranklymydear.com and please wait for approval of exchange.

Shipping
To return your product, you should mail your product to:

2950 Unity Drive

P.O. Box 37148

Houston, TX 77237

You will be responsible for paying for your own shipping costs for returning your item.

Once your return is received, you will receive an email with a store credit code to be used on your next purchase with us. Your code will be unique to you and will never expire. Please allow 3-5 business days for your return to be processed upon receiving. 

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge.

Damage or defect with your order?

If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.